| WARRANTY & RETURN PROCEDURES : Automation |
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WARRANTY & RETURN PROCEDURES
I. Warranty Terms:
ATS Workholding guarantees that all products sold are free from defects in material and workmanship for a period of one year from date of original purchase.
II. Warranty Conditions:
A.Should abnormal function or damage occur during the warranty period, the abnormal functioning portion or damaged portion may be repaired or replaced without charges to the customer. ATS Workholding will replace warranted defects, but will not service them on-site. The following considerations apply:
1. The warranty claim is made to ATS Workholding within the warranty period.
2. ATS Workholding must acknowledge that the abnormal function or damage was caused by fault in material or manufacturing process.
3. The product was installed, used and maintained according to the specifications of ATS Workholding and its vendors. See, Document Care and Maintenance of ATS Collet Chuck.
4. The warranty items may be repaired or replaced at the discretion of the specified manufacturer.
5. The purchaser must contact ATS Workholding to report the warranty claim.
6. Upon acknowledgment of a warranty claim, ATS Workholding Inc. will assign an (RGA), Returned Goods Authorization number to the purchaser.
7. The purchaser must ship the product back to ATS Workholding. The purchaser must place the return number on the outside of all packages being returned.
8. A copy of the shipper and a signed copy of this form must be sent / faxed to ATS Workholding Inc. within 30 days of warranty claim. The shipper is to include the carrier, method of shipment and tracking number. If correct return procedures are not followed credit will not be issued. Product must be returned within 90 days of issuance of RGA.
B. Should abnormal function or damage occur as a result of incorrect application of the product, non-compliance to ATS Workholding and/or the vendors product specifications, wrong mounting or installation, unauthorized product modifications, careless handling and so fourth, ATS Workholding warranty will not apply. In such cases a 15% to 30% re-stock/refurbish fee will apply.
C. The loss of accuracy caused by normal wear and tear is not covered by this warranty.
Disclaimers:
The foregoing is the complete warranty for the products and supersedes all other warranties and representations, whether oral or written. All other warranties, whether express or implied are disclaimed, including, but not limited to repair or replacement of product with warranted defects. Under no circumstances will ATS Workholding be liable to the purchaser, or to any user, for any damages, expenses, lost profits, lost savings, damage to or replacement of equipment and property, costs of recovering, reprogramming, or reproducing any material, or other damages arising out of the use or inability to use the ATS Workholding Inc. supplied products. |
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